Better Banking Experience

Exciting Upgrades Coming to Your TransPecos Banks Accounts!

Enhanced Customer Service, Innovative Features, and Easier Account Management

We're thrilled to announce upcoming enhancements to our banking systems designed to make your banking experience even better! These upgrades will introduce enhanced customer service, innovative banking features, and new tools that make managing your accounts simpler than ever. Read on to learn more about what to expect and how to prepare for a smooth transition.

REVIEW THESE SECTIONS:
Debit Card | Digital Banking | Mobile Banking | Statements | Loan Customers | Commercial Customers & Public Entities | FAQs

Big Changes, Big Benefits Brochure

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Our dedicated Customer Care team is available to assist you with any questions or concerns. Call us at 877-445-9550 or visit your local branch.

KEY DATES & IMPACT

Friday, October 25

Last day to schedule: bill pay, account transfers, and pay a person.
Watch for your debit card: You'll receive a new debit card in late October.

Thursday, October 31

Branches Close Early: All branches will close at 12 pm CT.
Last Day for Current Systems: This is the final day to use your current online banking and mobile app.
Wire Transfer Cutoff: The latest we will accept wire requests is 11 am CT.
Deposit & ACH Cutoff: The cutoff time for all deposits and ACH transactions is 12 pm CT (noon).

November 1 - 3

Branches Closed: All branches will be closed during this period for system upgrades.
Keep Using Current Debit Card: You may use your old debit card while branches are closed.
Enroll in New Digital Banking: You can access the new online banking from our homepage starting November 1. On your first visit, you will need to set up your username and password.
Payroll Direct Deposits: Payroll will be processed and posted to your account as usual on Friday, November 1.
Statements Mailed: All statements for October will be mailed to the address we have on file.
Loan Account Access: Loan customers will need to set up an additional online banking login to view their loan accounts.
New Mobile App: Download our new mobile app and enjoy faster deposits and other enhanced features

Monday, November 4 & Beyond

Branches Resume Normal Hours: All branches will reopen and operate as usual.
New Debit Card Activation: After activation, your new debit card will be ready to use.
New Mobile App: Download our new mobile app and enjoy faster deposits and other enhanced features.
Statements Available: Your previous statements will be available to view in online banking later in November.

WHAT'S CHANGING?

New Debit Card
You'll receive a new debit card in the mail on or around October 25. This card will be sent to all eligible signers on checking accounts. If you do not intend to use the debit card, simply destroy it. You can activate your new card as soon as you receive it. You will be able to create your new PIN when you call to activate. You will be able to use your new card beginning Monday, November 4. Remember to update your automatic payments and subscriptions with the new card information starting November 4. New Tap to Pay Feature: Your new debit card is contactless. This means you can tap to pay at many merchants. You can still insert or swipe your card when needed. Add your new card to your Apple Pay or Google Pay wallet for even more convenient payments. Enhanced Fraud Alerts With your new TransPecos Banks debit card, you will receive immediate alerts when we suspect a fraudulent transaction has occurred. You will be able to enroll in email, phone, and text alerts. Anytime suspicious activity occurs, we will notify you and ask you to confirm the transaction. Message and data rates may apply. 24/7 Debit Card Support Beginning Monday, November 4, you can get help with your debit card 24 hours a day, 7 days a week by calling Customer Care at 877-445-9550. You can change your PIN, update card limits, and get help with recent transactions.

New Debit Card

You'll receive a new debit card in the mail on or around October 25. This card will be sent to all eligible signers on checking accounts. If you do not intend to use the debit card, simply destroy it. You can activate your new card as soon as you receive it. You will be able to create your new PIN when you call to activate.
You will be able to use your new card beginning Monday, November 4.
Remember to update your automatic payments and subscriptions with the new card information starting November 4.
New Tap to Pay Feature: Your new debit card is contactless. This means you can tap to pay at many merchants. You can still insert or swipe your card when needed.
Add your new card to your Apple Pay or Google Pay wallet for even more convenient payments.
Enhanced Fraud Alerts
With your new TransPecos Banks debit card, you will receive immediate alerts when we suspect a fraudulent transaction has occurred. You will be able to enroll in email, phone, and text alerts. Anytime suspicious activity occurs, we will notify you and ask you to confirm the transaction. Message and data rates may apply.
24/7 Debit Card Support
Beginning Monday, November 4, you can get help with your debit card 24 hours a day, 7 days a week by calling Customer Care at 877-445-9550. You can change your PIN, update card limits, and get help with recent transactions.

Upgraded Digital Banking We're introducing brand-new mobile apps and an online banking portal with a fresh, user-friendly interface and enhanced features
Pay & Transfer: Your existing Pay a Person, Bill Pay, and Transfer Money details will NOT be available in the new digital banking experience. The last day to schedule payments in the current online banking is October 25, 2024 at 6 pm CT. On or after November 1st, you will need to set up your payees and people to pay in the new online banking. Wire Transfers: Wire transfer requests may be submitted via online banking. Saved templates will need to be re-entered in the new online banking platform. Be sure to save them before October 31! Transaction History: For your convenience, the new online banking experience will have transaction history from the previous 90 days. Transaction images and statements will not be immediately available. Save any that you need before October 31.

Upgraded Digital Banking

We're introducing brand-new mobile apps and an online banking portal with a fresh, user-friendly interface and enhanced features

Pay & Transfer: Your existing Pay a Person, Bill Pay, and Transfer Money details will NOT be available in the new digital banking experience. The last day to schedule payments in the current online banking is October 25, 2024 at 6 pm CT.
On or after November 1st, you will need to set up your payees and people to pay in the new online banking.
Wire Transfers: Wire transfer requests may be submitted via online banking. Saved templates will need to be re-entered in the new online banking platform. Be sure to save them before October 31!
Transaction History: For your convenience, the new online banking experience will have transaction history from the previous 90 days. Transaction images and statements will not be immediately available. Save any that you need before October 31.

New Mobile Banking

Faster mobile check deposits and a new streamlined user experience!

Download our new mobile apps from the Apple App Store or Google Play Store starting November 1.

Streamlined Statements

Your TransPecos Banks statements are getting a facelift! Use your statement to review your recent transactions.

Electronic Statements: When you set up digital banking on or after November 1, you will be asked to enroll in electronic statements, even if you were enrolled previously. Following the last day of each month, you can view and/or download your statement through online banking. You will receive a notification when statements are available.
Past Statements: Past statements will not be available immediately after the upgrade. We will transfer over all statements from October 2021 to October 2024 before the end of the year. If you need statements prior to that time, download them from online banking before October 31, 2024.
October Statement: Your October 31, 2024 statement will be sent via postal mail, even if you typically receive electronic statements. This is to ensure you have access to your statement during the online banking transition.

Loan Customers

You will need to enroll in digital banking twice: first to view your deposit accounts (checking/savings) and then separately to access your loan accounts.

If your loan payment is set to automatically draft from your checking account, no action is needed.

If you pay your loan through online banking, you will need to establish payment again through the new loan online banking portal. You will need to enter your routing number and account number to set up payments, even if the account is at TransPecos Banks.

TransPecos Banks routing number is 112320788.

WHAT'S NOT CHANGING?

Your account number and routing number
Fees and product pricing
Loan account details, terms, due dates, and payment amounts
Our commitment to serving you