Commercial Customers & Public Entities

System Upgrades: Support for Commercial & Public Entity Customers

We are making a significant investment in technology to better serve your organization. With these enhancements come innovative features and new tools to simplify account management. This change also enables us to offer new products and services in the future. We are committed to making this transition as smooth as possible.

IMPORTANT NOTICES:

All transactions on October 31 must be completed by 12 pm CT
Online banking (including remote deposit) will be unavailable from October 31 at 12 pm CT until November 1 at approximately 12 pm CT
ACH Origination: You'll continue to process ACH transactions, but limits may be adjusted during the upgrade. We'll work with you to ensure you have the appropriate limits. Saved templates will need to be re-entered in the new online banking platform.
User Setup: Secondary users and user controls won't transfer automatically. We'll help with configuring your business profile, adding users, and setting controls.
Remote Deposit Capture: Submit deposits in the current system until October 31 at 12 pm CT. Starting November 1, use the new online banking portal for remote deposits. Your existing scanner is compatible. Limits may be adjusted during the upgrade, and we'll work with you to ensure you have the right ones.

Big Changes, Big Benefits Brochure

Download Now

Personalized Support
Please contact platinumcare@transpecos.bank for personalized support:

schedule a session to walk through online banking enrollment
get an introduction to our new system
have an opportunity to ask questions.

Public Entities and Cash Management Customers should expect a scheduled dedicated onboarding session, and help setting up your business profile.

Our dedicated Customer Care team is available to assist you with any questions or concerns. Call us at 877-445-9550 or visit your local branch.

Cash Management Upgrade

Enjoy enhanced reporting, simpler onboarding, transaction filters, and a smoother transaction correction process for merchant remote deposit capture. Plus, a single login.
ACH users get increased controls, simpler user setup, and more administrative capabilities!
Important: Ensure all transactions are processed by 12 pm CT on October 31.
Transactions can resume November 1 once you enroll in the new online banking.
Cutoff times remain the same.
Secondary users won't be transferred automatically.

New Online & Mobile Banking We're introducing brand-new mobile apps and an online banking portal with a fresh, user-friendly interface and enhanced features
Seamlessly connect external accounts, enjoy easier transfers, and see all your balances. Our current online banking platform retires October 31 at 12 pm CT. The new app and online banking portal go live November 1. Enroll on our website starting around 12 pm CT. Remote Deposit Capture available directly via online banking using your current equipment.

Streamlined Statements

Your October statement is coming by mail. Starting mid-November, you can access statements from October 2021–2024 online. Need a copy sooner? Contact platinumcare@transpecos.bank

Wires Made Easy

Send wire transfers through the new online banking portal.

Save any wire templates from the old system before October 31, as they won't transfer automatically. You can re-enter them in the new platform.

Loan Customers

If you have a loan with us, you'll receive a separate email with enrollment details. Need help with the new loan portal? Contact Customer Care at 877-445-9550.

New Debit Card
Current debit cards deactivates November 5. You'll receive a new debit card in the mail on or around October 25. This card will be sent to all eligible signers on checking accounts. If you do not intend to use the debit card, simply destroy it. You can activate your new card as soon as you receive it. You will be able to create your new PIN when you call to activate. Update subscriptions and autopayments with new card information. You will be able to use your new card beginning Monday, November 4. New Tap to Pay Feature: Your new debit card is contactless. This means you can tap to pay at many merchants. You can still insert or swipe your card when needed. Enhanced Fraud Alerts With your new TransPecos Banks debit card, you will receive immediate alerts when we suspect a fraudulent transaction has occurred. You will be able to enroll in email, phone, and text alerts. Anytime suspicious activity occurs, we will notify you and ask you to confirm the transaction. Message and data rates may apply. 24/7 Debit Card Support Beginning Monday, November 4, you can get help with your debit card 24 hours a day, 7 days a week by calling Customer Care at 877-445-9550. You can change your PIN, update card limits, and get help with recent transactions.

New Debit Card

Current debit cards deactivates November 5.

You'll receive a new debit card in the mail on or around October 25. This card will be sent to all eligible signers on checking accounts. If you do not intend to use the debit card, simply destroy it. You can activate your new card as soon as you receive it. You will be able to create your new PIN when you call to activate. Update subscriptions and autopayments with new card information.
You will be able to use your new card beginning Monday, November 4.
New Tap to Pay Feature: Your new debit card is contactless. This means you can tap to pay at many merchants. You can still insert or swipe your card when needed.
Enhanced Fraud Alerts
With your new TransPecos Banks debit card, you will receive immediate alerts when we suspect a fraudulent transaction has occurred. You will be able to enroll in email, phone, and text alerts. Anytime suspicious activity occurs, we will notify you and ask you to confirm the transaction. Message and data rates may apply.
24/7 Debit Card Support
Beginning Monday, November 4, you can get help with your debit card 24 hours a day, 7 days a week by calling Customer Care at 877-445-9550. You can change your PIN, update card limits, and get help with recent transactions.

KEY DATES & IMPACT

Friday, October 25

Last day for all bill pay and transfers. Any payments between October 25 and November 4 will need to be scheduled in advance or paid with an alternative method.
Watch for your debit card: Please activate your card right away. Do not use the new card until November 4

Thursday, October 31

Branches Close Early: All branches will close at 12 pm CT.
Last Day for Current Systems: This is the final day to use your current online banking and mobile app.
Wire Transfer Cutoff: The latest we will accept wire requests is 11 am CT.
Deposit & ACH Cutoff: The cutoff time for all deposits and ACH transactions is 12 pm CT.

November 1- 3

Branches Closed: All branches will be closed during this period for system upgrades.
Keep Using Current Debit Card: You may use your old debit card while branches are closed.
Enroll in New Digital Banking: You can access the new online banking from our homepage starting November 1. On your first visit, you will need to set up your username and password.
Payroll Direct Deposits: Payroll will be processed and posted to your account as usual on Friday, November 1.
Statements Mailed: All statements for October will be mailed to the address we have on file.
Loan Account Access: Loan customers will need to set up an additional online banking login to view their loan accounts.
New Mobile App: Download our new mobile app and enjoy faster deposits and other enhanced features

Monday, November 4 & Beyond

Branches Resume Normal Hours: All branches will reopen and operate as usual.
New Debit Card Activation: After activation, your new debit card will be ready to use.
New Mobile App: Download our new mobile app and enjoy faster deposits and other enhanced features.
Statements Available: Your previous statements will be available to view in online banking later in November.